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Knowledge Corner

Mostly posts about WordPress, design and video.

A new look for Sports & Welfare

Posted by on Dec 18, 2017 in Customer Spotlight, Feature | 0 comments

A new look for Sports & Welfare

This week sees the launch of the new look web design for Sports & Welfare – A members only ‘club’ exclusively for serving and retired employees of the West Midlands Fire Service.

This collaboration between Two Birmingham design agencies lead to some inspiring creative ideas. Vivid provided the slick design & Ant Powers Web Development the all important CSS and backend coding.

Please click to view the Sports and welfare website

Crowd Funding movie for New Outlook – My Guide project

Posted by on Dec 18, 2017 in Blog, Editorial, video | 0 comments

Crowd Funding movie for New Outlook – My Guide project

This short film is set in Birmingham at New Outlook Chatham Place. We follow Phyllis over a week in order to highlight the need for help and support for the partially sighted.

More about the project and the people New Outlook support

New Outlook support people with sight loss to get out and about on their own terms, reducing isolation and community disconnect.

There are over 27,000 adults who are registered blind or partially sighted living in Birmingham and this figure is set to double by 2050. Many people with visual impairments also suffer from another long-term illness or disability. Over 40% suffer from depression, with sight-loss having a negative effect on mood and lifestyle.

As well as reduced mental health, sight loss results in decreased social functioning. Having a visual impairment is associated with lower social relationships and poorer connections to family and friends. Over 50% of people with sight loss report feeling lonely, isolated and cut off from the people and things around them, with independent travel being a particular cause of anxiety.

Phylis Keefe & John Young and Guide Dog Kris
Susan Bushell and Corbin Elliott
Filmed and Edited: Aaron Manning & Chris Elliott
Script by: Isabel Morris

Filming and editing Cruse Bereavement Care – 40th Anniversary

Posted by on Nov 21, 2017 in Blog, video | 0 comments

Filming and editing Cruse Bereavement Care – 40th Anniversary

This project was filmed and edited for Cruse Bereavement Care 40th Anniversary. Cruse are a leading national charity for bereaved people in England, Wales and Northern Ireland. They offer support, advice and information to children, young people and adults when someone dies.

The project was filmed and edited in two days.

Thank you to Cruse for allowing Vivid to film the celebrations and thanks to Aaron Manning for helping to capture some great footage on the day.

Chris is a film and movie producer / editor. You can see my most recent work at: VividShare on Vimeo. If you require any help or advice please visit my contact page  for further details,

Do you need help, with your next video project

See our Video Editing Service

Benefits of POP3, IMAP to Exchange Server

Posted by on Aug 22, 2017 in Blog, Tips & Tricks | Comments Off on Benefits of POP3, IMAP to Exchange Server

Benefits of POP3, IMAP to Exchange Server

Have you ever wondered what happens when you set up an email account on your computer, or how email is sent from one computer to another?

If you’re confused by those prompts you sometimes get for an incoming or outgoing server password and want to know your ‘pop3’ from your ‘SMTP’ for example, then this helpful and informative little blog is for you.

POP3: – Post Office Protocol 3

Emails are past from server to server regardless of the email handling method or service in use. This is an industry standard protocol that enables emails to be sent and received with ease.

You can connect to POP3 accounts using popular email systems such as Microsoft Outlook, Microsoft Outlook Express, Mozilla Thunderbird and Apple Mail. These systems connect to the POP3 and download any emails to your computer.

Most POP3 applications have a default setting not to delete downloaded emails from a server. Similarly, the majority of POP3 accounts have setting not to delete messages from the server. If this option is used however, servers are likely to fill up quickly and refuse incoming mail.


  • Your emails are stored locally, so you can access them when a Wi-Fi connection is intermittent or unavailable.
  • Email access can be faster from your computer.
  • Your address book can also work faster from your computer.


  • Once email is downloaded it can only be retrieved from your computer. This means that if your computer fails, email is lost.
  • Confusion can occur if access to email is gained both locally through a computer and remotely – if a user is travelling and needs access to their email at an internet cafe for instance. This is because web based email uses SMTP methodology to send email and means that sent messages will not be downloaded and available to your computer at home.

IMAP – Internet message Protocol

IMAP is another protocol, similar to POP3
Access is gained using an application on your computer. Most POP3 email applications support IMAP. Your emails are retained on the server but cached locally on your computer. It means emails can be written locally and then sent when you next go online.


  • Your email is stored on the server, with a local copy cached on your computer – you now have the best of both worlds! It means you can have more than one computer connected to IMAP at a time. This is useful if you have a computer at home and another at work for example.
  • Folders created locally will be replicated on your server.


  • Only received emails get synchronized. Emails written locally are not synched until sent, which means you could find yourself preparing the same email in two different locations.


Hotmail, Gmail, yahoo, BT are all examples of web based email services and are usually free. Typically users sign up to the service and are allocated some limited storage space together with one or more customisable email addresses. Access to email is gained by logging-in online.


  • All your emails are stored online in one place, so they can be accessed anywhere in the world.
  • Server settings are managed by your host provider which can save you the hassle of configuring your email accounts.
  • Advances in the way accounts are managed allows emails to be directed to newer domains


  • Your email address can often be long and difficult to remember: a chance to creative with numbers and symbols though!
  • The amount of disk storage space allocated can be relatively small, so, you may need to delete older files after awhile, to carry on using the service.
  • A stable and effective connection is needed to stay online.
  • If your internet service is slow then online searches can be impractical.

Emails managed by Microsoft Exchange Server

This is considerably more expensive than the other systems mentioned in this blog. Nevertheless, many large companies and organisations adopt this system. The exchange server can support typical work centred tasks such as emails, calendars, contacts, notes, address books. Meetings can also be arranged through the system.


  • Emails, contacts, calendars are stored on the exchange server and synched with your computer.
  • You can use multiple computers to access the system.
  • Folder structures are synchronized.


  • An expensive way to manage email.
  • Space on the server is usually set by an organisation’s server administrator, so it could change, without the consent of the user.

Edited by: Jeremy Sharpe – Freelance Public Relations Consultant

References used:


SMTP Error Codes – what do they mean?

Posted by on Jul 17, 2017 in Blog, Tips & Tricks | Comments Off on SMTP Error Codes – what do they mean?

SMTP Error Codes – what do they mean?

From time to time you may experience error message when sending emails. This can be for a number reasons. Below is a list of the most common errors.

SMTP 550: Permanent Failure for One or More Recipients?

The most common generic error message. It means the email could not be delivered. This could be for a number of reasons.

  • The users mailbox is full
  • The users mailbox doesn’t exist anymore
  • Blocked by spam due to the content or by the senders network
  • The senders network maybe blacklisted.

What can you do?

If possible, try to contact the recipient by other means. If the error message points to a specific blacklist or spam filter, do try to contact the list or filter administrator.

Failing all this, you can always explain the unfortunate situation to your email provider. They may be able to contact their colleague at the receiving end and get the situation sorted.

List of SMTP Error Codes (with Explanations)

An ‘SMTP’ error’s three numbers get us a detailed list of ‘ESMTP’/SMTP server response codes, as laid down in RFC 821 and later extensions:

  • 211 – A system status message.
  • 214 – A help message for a human reader follows.
  • 220 – SMTP Service ready.
  • 221 – Service closing.
  • 250 – Requested action taken and completed. The best message of them all.
  • 251 – The recipient is not local to the server, but the server will accept and forward the message.
  • 252 – The recipient cannot be VRFYed, but the server accepts the message and attempts delivery.
  • 354 – Start message input and end with .. This indicates that the server is ready to accept the message itself (after you have told it who it is from and where you want to to go).
  • 421 – The service is not available and the connection will be closed.
  • 450 – The requested command failed because the user’s mailbox was unavailable (for example because it was locked). Try again later.
  • 451 – The command has been aborted due to a server error. Not your fault. Maybe let the admin know.
  • 452 – The command has been aborted because the server has insufficient system storage.
  • 455 – The server cannot deal with the command at this time.

The following error messages (500-504) usually tell you that your email client is broken or, most commonly, that your email could not be delivered for one reason or another.

  •  500 – The server could not recognize the command due to a syntax error.
  • 501 – A syntax error was encountered in command arguments.
  • 502 – This command is not implemented.
  • 503 – The server has encountered a bad sequence of commands.
  •  504 – A command parameter is not implemented.
  • 521 – This host never accepts mail; a response by a dummy server.
  • 541 – The message could not be delivered for policy reasons—typically a spam filter. (Only some SMTP servers return this error code.)
  • 550 – The requested command failed because the user’s mailbox was unavailable (for example because it was not found, or because the command was rejected for policy reasons).
  • 551 – The recipient is not local to the server. The server then gives a forward address to try.
  • 552 – The action was aborted due to exceeded storage allocation.
  • 553 – The command was aborted because the mailbox name is invalid.
  • 554 – The transaction failed. Blame it on the weather.
  • 555 – The server does not recognize the email address format, and delivery is not possible.
  • 556 – The message would have to be forwarded, but the receiving server will reject it.

Original content source: Lifework